PRIVACY POLICY
Effective Date: 22nd May 2025
Cloudknot (PVT) LTD ("we", "our", or "us") values your privacy. We are dedicated to providing a seamless experience for booking events, movies, restaurants, boats, activities and destination tickets across Sri Lanka. We take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our platform. By accessing or using our website (www.bookingmyticket.com), you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.
01. INFORMATION WE COLLECT
We collect the following types of information when you use our platform:
1.1 Personal Information
📘 Name, Email Address, and Phone Number:
Collected when you make a booking or choose to create an account.
📘 Postal Address:
If required for physical ticket deliveries or event communications.
📘 Payment Details:
Credit/Debit card information when you make a booking. We ensure this data is protected with industry-standard encryption.
1.2 Non-Personal Information
📘 Browser Type and Device Information:
Automatically collected to help us ensure compatibility and optimize user experience across different devices and browsers.
📘 IP Address:
Used for security purposes, regional service customization, and analytics.
📘 Usage Data:
Includes pages visited, time spent on the site, interaction patterns, and other anonymous analytics data collected via tools like Google Analytics. This helps us understand user behavior and improve the performance and functionality of our platform.
📘 Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant content. You can manage or disable cookies through your browser settings at any time
02. HOW WE USE YOUR INFORMATION
We use your data for the following purposes.
📘 To process and confirm your bookings
📘 To send booking-related updates and customer support
📘 To improve website functionality and user experience
📘 To send promotional emails or SMS (if you opt-in in the future)
📘 To comply with legal and regulatory requirements
03. INFORMATION SHARING
📘 We do not sell your personal data.
📘 We do not share your data with any vendors, service providers, or third parties for event or service delivery.
📘 All events and bookings listed on BookingMyTicket.com are fully managed, operated, and fulfilled by Cloudknot (PVT) LTD.
📘 We only use essential third-party tools for:
- Payment processing (e.g., PayHere)
- Analytics (e.g., Google Analytics)
- Email notifications (e.g., Sender.net — for future marketing, if opted in)
📘 We may disclose information if legally required or necessary to protect our platform and users.
04. DATA SECURITY
We use industry-standard security measures including HTTPS encryption to protect your data. However, no system can guarantee 100% security during transmission over the internet.
05. YOUR RIGHTS
📘 You may book services as a guest or create an account.
📘 If you have an account, you can log in to update or correct your profile information.
📘 You may contact us to request access, correction, or deletion of your personal information.
📘 You can opt out of promotional messages once we begin such campaigns.
📘 You can request a copy of your personal data in a machine-readable format for portability.
📘 If you believe your data has been mishandled, you have the right to file a complaint with the relevant data protection authority.
06. DATA RETENTION
We retain your information for as long as necessary to fulfill your bookings, provide support, meet legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer required for these purposes, we will securely delete or anonymize it in accordance with legal requirements.
07. FUTURE UPDATES
📘 We may offer loyalty programs, reward systems, or promotions in the future. If we do, this policy will be updated to reflect how we collect and use that data.
📘 Any changes to this policy will be posted on this page with an updated date.
08. CONTACT US
For any questions or concerns regarding your privacy, please email or contact us at:
📩 Cloudknot99@gmail.com
📞 +94 77 227 0289
